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Mmmooo's avatar
Mmmooo
Helpful | Level 6
5 years ago
Solved

Search not working

Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
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  • Mmmooo's avatar
    Mmmooo
    5 years ago
    Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.

    If anyone else experiences this problem, try waiting it out. 🤷‍♂️
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi everyone, I hope you’re doing well. 

 

SarahT123, have you perhaps tried to switch browsers on your computer and see if the issue persists, when searching for the files you moved into your folders?

 

photogirl007, I can see above that Megan had asked you a couple of questions on this. Can you let me know what’s the syncing status and app version of your desktop app? 

 

Finally, amcoffice, can you please clarify on which platform are you having trouble with file search? Is it the website/desktop app/mobile app?

amcoffice's avatar
amcoffice
Experienced | Level 11
4 years ago

Please Ticket Nos. 19064142, 19082558, and 19046051 - lots of my screenshots documenting problems in those.  Since problems persist, I could create more screenshot proof but rather not.

 

In addition, problems are on DB desktop app, website, and iPhone app.  I do not know for sure, but problems seem rooted in files added via desktop app and any files (no matter when or how uploaded) that moved or renamed from any platform. 

 

To answer future questions I'm likely to get in response:

my interent connection is fantastic

website problems are the same in Chrome and Edge

I'm adding, moving, and renaming DB files in the same way I have for years

 

While I appreciate any response., given the multitude of problems just reported here, the questions are likely for Dropbox, not its customers.

I'd be crushed to know that the work I've put into creating my database the last years is now potentially useless if I can't search it to find my files/dox/photos for future projects.  Please help your customers who'd rather Dropbox resolve this than change their storage vendor. 

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