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Search not working
Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
- Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.
If anyone else experiences this problem, try waiting it out. 🤷♂️
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHi everyone, I hope you’re doing well.
SarahT123, have you perhaps tried to switch browsers on your computer and see if the issue persists, when searching for the files you moved into your folders?
photogirl007, I can see above that Megan had asked you a couple of questions on this. Can you let me know what’s the syncing status and app version of your desktop app?
Finally, amcoffice, can you please clarify on which platform are you having trouble with file search? Is it the website/desktop app/mobile app?
Please see Ticket Nos. 19064142, 19082558, and 19046051, which include lots of my screenshots documenting problems. Since problems persist, I could create as many screenshots you need to document problem, but I'd rather not.
Problems are on DB desktop app, website, and iPhone app. I do not know for sure, but problems seem rooted in files added via desktop app and ANY files (no matter when or how uploaded) that are moved or renamed while in any platform.
To answer future questions I'm likely to get in response:
Dropbox desktop app seems up to date: version 159.4.5870
my interent connection is fantastic
website problems are the same in Chrome and Edge browsers
I have not changed the way I've added, moved, or renamed DB files for years
While I appreciate any response, given the multitude of problems (even just those reported here), the questions are likely for Dropbox, not its customers.
I'd be crushed to know that the work I've put into creating my database the last years is now potentially useless if I can't search it to find my files/dox/photos for future projects. Please help your customers who'd rather Dropbox resolve this than change their storage vendor.
- Walter
Hey amcoffice, thanks for the ticket IDs.
I've located them in our system and passed your comments on to the expert who's handling your case, so you should be hearing from them soon.
Let us know if you have anything else to add in the meantime.
When it comes to your issue now klundq1 - can you clarify if it happens with specific search terms or if this is affecting all of your search results?
yes it happens all the time. no specific search terms.
And basically only certain cases. I consistently will not find certain cases - for example I can always find Smith, John, but never ever Smith, James. They should both come up when I search Smith, but only John comes up. And it is always that same case that is missing, but I have other ones that are consistently missing too.
Thank you, Walter. I look forward to hearing from someone soon.
- I still have issues finding folders created on certain days
Update:
Upon seeing the "resolve" I restarted and tried searching again and indeed more files are searchable. Hurray! I am not going to count this as a fix quite yet. It's been too difficult and I know better than to think it's over but I appreciate them trying to get it done. It just shouldn't have happened.
Exactly! I hate when dbox_ tries to blame the browser or the computer or version or user for something that everyone else has had issues with. It obviously is THEIR issue. Can you guys please just fix it and stop asking us all these nonsense details? The bottom line is this and I think most would agree... The search works in the mobile app. It does NOT work on the desktop app. It doesn't work in the browser. This has been through the past two macbook pro's and across Safari, Chrome, and Firefox. None of that matters. It doesn't matter what term you search for. Photos and screenshots will do nothing. You're just making us go through senseless hurdles. I'm on a very recent version of dropbox v162.2.2409 on a 16" 2021 Macbook Pro in Montery. before that I was in Catalina on a completely different system. It wasn't working then. However it WAS working about 4 or 5 years ago. So you guys are sliding backwards. Any fix suggestions would be appreciated. That's what we come here for. Thanks
