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Forum Discussion

Mmmooo's avatar
Mmmooo
Helpful | Level 6
5 years ago
Solved

Search not working

Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
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  • Mmmooo's avatar
    Mmmooo
    5 years ago
    Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.

    If anyone else experiences this problem, try waiting it out. 🤷‍♂️
klundq1's avatar
klundq1
Explorer | Level 4
4 years ago

Walter I am using the website, on Firefox. I am using macOS Monterey version 12.6

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

In that case, could you try clearing your browser's cache or another browser and let us know if the issue persists klundq1?

  • klundq1's avatar
    klundq1
    Explorer | Level 4
    4 years ago

    Walter still does it. I tried on Safari and Google Chrome both. I did clear the cache. For example I can search for 'Smith', and only Smith, John, comes up, but I have folders for both Smith, John, and Smith, James.

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