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Forum Discussion

Mmmooo's avatar
Mmmooo
Helpful | Level 6
5 years ago
Solved

Search not working

Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
File access
Organize
sort
  • Mmmooo's avatar
    Mmmooo
    5 years ago
    Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.

    If anyone else experiences this problem, try waiting it out. 🤷‍♂️
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey amcoffice, thanks for the ticket IDs. 

 

I've located them in our system and passed your comments on to the expert who's handling your case, so you should be hearing from them soon.

 

Let us know if you have anything else to add in the meantime.

 

When it comes to your issue now klundq1 - can you clarify if it happens with specific search terms or if this is affecting all of your search results? 

amcoffice's avatar
amcoffice
Experienced | Level 11
4 years ago

Thank you, Walter.  I look forward to hearing from someone soon.

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