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Forum Discussion

Mmmooo's avatar
Mmmooo
Helpful | Level 6
5 years ago
Solved

Search not working

Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
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Organize
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  • Mmmooo's avatar
    Mmmooo
    5 years ago
    Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.

    If anyone else experiences this problem, try waiting it out. 🤷‍♂️
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi everyone, I hope you’re doing well. 

 

SarahT123, have you perhaps tried to switch browsers on your computer and see if the issue persists, when searching for the files you moved into your folders?

 

photogirl007, I can see above that Megan had asked you a couple of questions on this. Can you let me know what’s the syncing status and app version of your desktop app? 

 

Finally, amcoffice, can you please clarify on which platform are you having trouble with file search? Is it the website/desktop app/mobile app?

SarahT123's avatar
SarahT123
Helpful | Level 5
4 years ago

I've tried switching browsers and the search still doesn't work properly. I don't think it's a browser issue.

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