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Mmmooo's avatar
Mmmooo
Helpful | Level 6
5 years ago
Solved

Search not working

Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
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  • Mmmooo's avatar
    Mmmooo
    5 years ago
    Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.

    If anyone else experiences this problem, try waiting it out. 🤷‍♂️
klundq1's avatar
klundq1
Explorer | Level 4
4 years ago

yes it happens all the time. no specific search terms. 

photogirl007's avatar
photogirl007
Helpful | Level 6
4 years ago

Update:

Upon seeing the "resolve" I restarted and tried searching again and indeed more files are searchable. Hurray! I am not going to count this as a fix quite yet. It's been too difficult and I know better than to think it's over but I appreciate them trying to get it done. It just shouldn't have happened.

 

Exactly! I hate when dbox_ tries to blame the browser or the computer or version or user for something that everyone else has had issues with. It obviously is THEIR issue. Can you guys please just fix it and stop asking us all these nonsense details? The bottom line is this and I think most would agree... The search works in the mobile app. It does NOT work on the desktop app. It doesn't work in the browser. This has been through the past two macbook pro's and across Safari, Chrome, and Firefox. None of that matters. It doesn't matter what term you search for. Photos and screenshots will do nothing. You're just making us go through senseless hurdles. I'm on a very recent version of dropbox v162.2.2409 on a 16" 2021 Macbook Pro in Montery. before that I was in Catalina on a completely different system. It wasn't working then. However it WAS working about 4 or 5 years ago. So you guys are sliding backwards. Any fix suggestions would be appreciated. That's what we come here for. Thanks

Megan 

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