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Kodesh Vechol's avatar
Kodesh Vechol
New member | Level 2
7 months ago

Some of my Dropbox shared content has been deleted, without the option to restore.

Hi,
I received several messages stating that our Dropbox storage was full, and another email stating that some content would be permanently deleted on June 4, 2025. I figured it was a storage problem, so I backed up most of the files and deleted them from Dropbox to clear storage. 

But that didn't help, and I found out on Sunday that VERY important folders that I didn't back up had been deleted without an option to restore.

Is there any way to receive a backup of our Dropbox from June 3, 2025? We are willing to pay for the service if needed, it's very important for us to restore and back up the deleted folders.

Our Dropbox isn't a private account, it's an account of a nonprofit NGO and most of our data was in those folders.

Thanks in advance,

Hila

Kodesh VeChol

Delete
restore

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  • Kodesh Vechol's avatar
    Kodesh Vechol
    New member | Level 2
    7 months ago

    Thanks a lot for the quick reply. 
    I didn't find the deleted items in my sharing tab online or my events page.

    I've attached the email I received.

    Really appreciate the effort. if we need to upgrade our program, let me know.

    Hila

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hey Kodesh Vechol​, let's jump right into this! 

    Would you be able to let me know more in regards to the email you received? 

    If you have any screenshots of it, feel free to send them over in order for me to have a visual too. Just make sure to redact any personal info shown there. 

    Was the deleted content shared by any chance? Also, can you find it when checking your sharing tab online, or your events page? 

    Keep me posted, and we'll take it from there!  

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