Sync hung up 'waiting to sync' one file that i've already deleted from my disk

Sure, I can look into it this weekend 👍

And with this option, the files that are on the regular Dropbox sync storage would have a "backup" of sorts as well, correct? Because you can rewind the folders by 180 days (on the professional plan at least). That way all files are safe in some way.

Will let you know how it goes 🤞

Hi Megan 

I was able to try this already. It looks like it's not possible, sadly.

Your Backup will work, but Dropbox won't continually sync the folders you don't have backed up unless they're inside the Dropbox folder. It's impossible to link/sync a folder (Desktop, for example) without backing it up or putting it inside the Dropbox folder. That might work for Documents, but Dropbox wouldn't connect to Desktop and Downloads, and files you download to those places would go to the local locations, not the Dropbox locations if that makes sense.

I went to the lengths to draw out a diagram to understand the interaction of Dropbox Backups and regular Dropbox 😅

It makes more sense to think of regular Dropbox as the shared folder or public partition of Dropbox versus where all of your files live. Backups is the secure partition, and Dropbox is the public partition. The marketing pages don't specify it that way, so I had trouble making sense of how they interact. Maybe it would help if they made some diagrams to explain the growing ecosystem. 😂

The only other thing is that I'm having a weird issue where the size of my Backups on Dropbox.com is different than the size in Finder, but I'll look for a similar topic or open a new one so this topic doesn't become more muddied than it is already. 

Thanks for all your help!

I'm having an issue where my folders on my Mac are showing different sizes than folders on Dropbox.com (in browser). In my Desktop/Documents folders, it seems like ~93% of the data isn't showing in-browser. For Downloads, it's about 60% and a similar percentage for an external drive that I have in Dropbox Backup.

I've cleared my cache, and Dropbox says everything is up to date, so I'm not sure what the problem is.

Any ideas?

Hi asakul, great troubleshooting, and detail on your end! 

Thanks for keeping me up to date there!

Now, as for the folder sizes on the desktop app, vs on the web, that's an interesting one. Is the first screenshot that you attached (of the folders locally) from the Desktop, Downloads, Documents folders within the Dropbox folder? 

Hi Megan 

Glad to help! I was determined to figure out how I could make this work since I like the product, and it offers some significant advantages for me over Google Drive...it just took me sketching the whole product workflow like a detective haha 😂

And yes, that's correct 👍🏽 It's the synced folders in Dropbox but from Finder instead of in-browser.

Hi asakul, happy Monday! 

Can you also send me a screenshot of the desktop app's syncing status, showing the "up to date" status you mentioned? 

Happy Monday Megan 🙂

The screenshot is below 👇🏽

Thanks!

Hey asakul!

Have you tried contacting our Support team about this? If you could, that'd be amazing. 

Feel free to reply back to me here, with the ticket number so I can then locate it on our system.

Thanks!