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philippao's avatar
philippao
New member | Level 2
4 years ago
Solved

Tag search not working

  We are using Dropbox to create a database of all our visual assets. We need to be able to search by tag. We have added tags to files, but when we search it is not working, with the exc...
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  • Walter's avatar
    Walter
    4 years ago
    Hi philippao, sorry to hear you're having issues with this.

    Could you please let me know if you've tried copying or moving the files into a new folder, applying the tags anew and then trying to search for them?

    If you did and the issue persists, let me know and I'll send you an email to investigate further.

    Thanks so much!
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi philippao, sorry to hear you're having issues with this.

Could you please let me know if you've tried copying or moving the files into a new folder, applying the tags anew and then trying to search for them?

If you did and the issue persists, let me know and I'll send you an email to investigate further.

Thanks so much!
  • philippao's avatar
    philippao
    New member | Level 2
    4 years ago

    That's worked, thank you!

    • gordonharper's avatar
      gordonharper
      New member | Level 2
      4 years ago

      No this didnt work for me.  We use dropbox for storing large volumes of files.  The reason we use it is because they take up too much space of our hard drives.  So not being able to search subfolders for files on line means we have to seriously question continuing with Dropbox.

       

      I'm very surprised many more people are not facing the same issue?

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi gordonharper, I hope you're doing well!

         

        Can you send me a few screenshots in order to see the visual you see on your end when searching for sub-folders using the web? 

         

        Do you notice the same behavior on a different browser too? 

         

        Keep me posted!

  • ABUCHC's avatar
    ABUCHC
    New member | Level 2
    4 years ago

    our web based dropbox search doesnt work  meaninig we need to locate individual files . we have 3 TB sized account 😞 

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi ABUCHC, it's my pleasure to help! 

       

      Does this happen on a specific browser, or multiple ones? Any screenshots you might be having, that can demonstrate what you described, are welcome here. 

       

      Keep me posted!

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