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philippao's avatar
philippao
New member | Level 2
4 years ago
Solved

Tag search not working

  We are using Dropbox to create a database of all our visual assets. We need to be able to search by tag. We have added tags to files, but when we search it is not working, with the exc...
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  • Walter's avatar
    Walter
    4 years ago
    Hi philippao, sorry to hear you're having issues with this.

    Could you please let me know if you've tried copying or moving the files into a new folder, applying the tags anew and then trying to search for them?

    If you did and the issue persists, let me know and I'll send you an email to investigate further.

    Thanks so much!
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi philippao, sorry to hear you're having issues with this.

Could you please let me know if you've tried copying or moving the files into a new folder, applying the tags anew and then trying to search for them?

If you did and the issue persists, let me know and I'll send you an email to investigate further.

Thanks so much!
ABUCHC's avatar
ABUCHC
New member | Level 2
4 years ago

our web based dropbox search doesnt work  meaninig we need to locate individual files . we have 3 TB sized account 😞 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi ABUCHC, it's my pleasure to help! 

     

    Does this happen on a specific browser, or multiple ones? Any screenshots you might be having, that can demonstrate what you described, are welcome here. 

     

    Keep me posted!

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