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philippao's avatar
philippao
New member | Level 2
4 years ago
Solved

Tag search not working

  We are using Dropbox to create a database of all our visual assets. We need to be able to search by tag. We have added tags to files, but when we search it is not working, with the exc...
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  • Walter's avatar
    Walter
    4 years ago
    Hi philippao, sorry to hear you're having issues with this.

    Could you please let me know if you've tried copying or moving the files into a new folder, applying the tags anew and then trying to search for them?

    If you did and the issue persists, let me know and I'll send you an email to investigate further.

    Thanks so much!
Claudio DErrico's avatar
Claudio DErrico
New member | Level 2
4 years ago

We also have the same problem now, we have grando volumes of shared files in Dropbox and after the last update in mid-September the "search" function for files on PCs returns no results. This is becoming a big problem for us. Yesterday, support says it is should be a Windows problem, but the problem arose for me and 10 other members of my staff right after the major update of Dropbox.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Claudio DErrico, are you searching for information on files that are online-only, or that are located on your machine with a green tick?

  • Claudio DErrico's avatar
    Claudio DErrico
    New member | Level 2
    4 years ago

    In fact, for both cases, I should search for both types of files using the "Search" function

    thanks

    Claudio

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey Claudio DErrico, thanks for clarifying!

       

      You mentioned you contacted our Support team about this. Do you happen to have a ticket number reference that I could locate on our system? 

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