Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Yelned's avatar
Yelned
Explorer | Level 3
2 years ago

Teams administrator unable to modify name or delete parent folder on desktop

As a Teams administrator I am now unable to modify or delete a parent folder on a local machine. I have contacted support and have this response:   "Please note, that the issue you have been expe...
Delete
desktop
dropbox business
edit
Yelned's avatar
Yelned
Explorer | Level 3
2 years ago

 Let me add to this...I am now unable to open most of the documents in my dropbox folders on the Desktop. That is both teams and private. I keep getting 'Error [Operating system]: the file cannot be accessed by the sytem'

Some files are available but most are not. Oridinarily, they would download when I open the folder but not anymore. I can open them online. I cant see an option to make available offline in the right click context. The only option I have is 'Send a copy (Business).

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sorry for jumping in, Yelned. What’s the syncing status and app version of your Dropbox app? 

 

Other than that, I’d like a screenshot of the error you mention, as well as one more of the context menu options you see when right clicking on your files.

  • Yelned's avatar
    Yelned
    Explorer | Level 3
    2 years ago

    Sync status from dropbox icon pop up:

    Dropbox 201.4.5552
    Up to date

    Only occurring in Teams folders. Not Dropbox personal folders. The file icon shown in the png is on all Teams folders and files and on some personal folders and files but personal files will open.

    There is also some odd behaviour that I have not figured yet. Saving files to Dropbox Teams seems to work from an application but it does not show in the teams folder until I reboot. Have to check this.

    Edit. It is working now. But I suspect it has not gone away. After many years of untroubled use, Dropbox has taken a left turn.

     

     

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for these screenshots! Appreciate them. 

       

      Our team confirmed in the meantime that this is now expected behavior. So, creating/deleting/editing/renaming your top-level folders will need to be done via the Dropbox website instead. 

       

      I've passed all of your comments and feedback though to our team, so that they can see how this affects you.

      • Yelned's avatar
        Yelned
        Explorer | Level 3
        2 years ago

        Thanks Nancy. Yes I was told that previously. But can you tell me what is going on with the inability to access files as indicated in the previous message and shown in the  screen shots? The behaviour is erratic. At the moment it includes personal files outside the Teams folders but some of the files in Teams folders are now available. I simply cannot open files within the top level folders on the PC. Sync status indicates it is up to date, as I indicated previously.

        Also can you explain the logic behind restricting access to top level folders on the PC? I dont understand why that is the case since it is possible to delete everything within top level folders on the PC. i.e the content is not afforded that 'protection'

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!