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Forum Discussion
Teams administrator unable to modify name or delete parent folder on desktop
As a Teams administrator I am now unable to modify or delete a parent folder on a local machine. I have contacted support and have this response:
"Please note, that the issue you have been expe...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorSorry for jumping in, Yelned. Whatâs the syncing status and app version of your Dropbox app?
Other than that, Iâd like a screenshot of the error you mention, as well as one more of the context menu options you see when right clicking on your files.
Sync status from dropbox icon pop up:
Dropbox 201.4.5552
Up to date
Only occurring in Teams folders. Not Dropbox personal folders. The file icon shown in the png is on all Teams folders and files and on some personal folders and files but personal files will open.
There is also some odd behaviour that I have not figured yet. Saving files to Dropbox Teams seems to work from an application but it does not show in the teams folder until I reboot. Have to check this.
Edit. It is working now. But I suspect it has not gone away. After many years of untroubled use, Dropbox has taken a left turn.
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- Nancy
Thanks for these screenshots! Appreciate them.
Our team confirmed in the meantime that this is now expected behavior. So, creating/deleting/editing/renaming your top-level folders will need to be done via the Dropbox website instead.
I've passed all of your comments and feedback though to our team, so that they can see how this affects you.
Thanks Nancy. Yes I was told that previously. But can you tell me what is going on with the inability to access files as indicated in the previous message and shown in the screen shots? The behaviour is erratic. At the moment it includes personal files outside the Teams folders but some of the files in Teams folders are now available. I simply cannot open files within the top level folders on the PC. Sync status indicates it is up to date, as I indicated previously.
Also can you explain the logic behind restricting access to top level folders on the PC? I dont understand why that is the case since it is possible to delete everything within top level folders on the PC. i.e the content is not afforded that 'protection'
- Nancy
Apologies for the delay, Yelned! Iâm afraid I canât provide more info when it comes to the updates concerning the top level folders on the desktop app.
However, regarding the other issue you mention, I see that you were having trouble while the previous app version (201.4.5552). Can you make sure your Dropbox app has been updated to the 202.4.5551 one instead and let me know if the issue persists to investigate further?
