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Yelned's avatar
Yelned
Explorer | Level 3
2 years ago

Teams administrator unable to modify name or delete parent folder on desktop

As a Teams administrator I am now unable to modify or delete a parent folder on a local machine. I have contacted support and have this response:   "Please note, that the issue you have been expe...
Delete
desktop
dropbox business
edit
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for these screenshots! Appreciate them. 

 

Our team confirmed in the meantime that this is now expected behavior. So, creating/deleting/editing/renaming your top-level folders will need to be done via the Dropbox website instead. 

 

I've passed all of your comments and feedback though to our team, so that they can see how this affects you.

Yelned's avatar
Yelned
Explorer | Level 3
2 years ago

Thanks Nancy. Yes I was told that previously. But can you tell me what is going on with the inability to access files as indicated in the previous message and shown in the  screen shots? The behaviour is erratic. At the moment it includes personal files outside the Teams folders but some of the files in Teams folders are now available. I simply cannot open files within the top level folders on the PC. Sync status indicates it is up to date, as I indicated previously.

Also can you explain the logic behind restricting access to top level folders on the PC? I dont understand why that is the case since it is possible to delete everything within top level folders on the PC. i.e the content is not afforded that 'protection'

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Apologies for the delay, Yelned! I’m afraid I can’t provide more info when it comes to the updates concerning the top level folders on the desktop app. 

     

    However, regarding the other issue you mention, I see that you were having trouble while the previous app version (201.4.5552). Can you make sure your Dropbox app has been updated to the 202.4.5551 one instead and let me know if the issue persists to investigate further?

  • Yelned's avatar
    Yelned
    Explorer | Level 3
    2 years ago

    Thanks. Will do.

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