Forum Discussion

maryjo1's avatar
maryjo1
Explorer | Level 3
2 years ago

The Dropbox app disappeared from my Macbook, I had to reinstall it again

MacOS 13.6.7 Dropbox disappeared off my laptop! Over a decade of files, my most dependable backup! I had to reinstall the app and my files are being reinstalled as we speak! Putting my files back a...
desktop
Mac
restore
maryjo1's avatar
maryjo1
Explorer | Level 3
2 years ago

Jay, Thank you so much for replying. Yes, both the app and the files were deleted. I have no idea how this happened. It put me in a serious panic. I'm traveling but I've contacted my IT person (University IT) to ask if he knows of any reason how this happened. I have turned off my University back-up. 

 

This was a truly frightening experience. I use dropbox! 

 

How do I delete some of the places where my dropbox is on. Some of those computers haven't been used in years.


When I reinstalled the app it told me I had 2G of free space! Using my iphone I was able to get my files and they are being reinstalled on my computer.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for your response, maryjo1.

 

It does sound strange, although Dropbox wouldn't just delete your files, other reasons might be behind this.

 

Does your events page give you an idea? It's a page that contains all events that happened in your account the last 30 days.

 

If the files were indeed deleted and you restored them, you could also take a look at the version history of the restored files; it should show you the device the files were deleted from.

 

And lastly, you can see all the devices connected to your account, at the bottom of your security page here.

  • maryjo1's avatar
    maryjo1
    Explorer | Level 3
    2 years ago

    Thank you Hannah, I'll do this. 

    And thank you for helping me restore my faith in Dropbox. I really depend on it.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Happy to help, Mary Jo!

       

      If you need anything else, don't hesitate to let us know.

       

      Have a great day!

  • maryjo1's avatar
    maryjo1
    Explorer | Level 3
    2 years ago

    I cannot find an events page on my homepage.  There is nothing labeled activity. Can you help?

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