Forum Discussion

maryjo1's avatar
maryjo1
Explorer | Level 3
2 years ago

The Dropbox app disappeared from my Macbook, I had to reinstall it again

MacOS 13.6.7 Dropbox disappeared off my laptop! Over a decade of files, my most dependable backup! I had to reinstall the app and my files are being reinstalled as we speak! Putting my files back a...
desktop
Mac
restore
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi maryjo1, thanks for bringing this to our attention.

 

Do you mean that the Dropbox desktop application uninstalled itself from your device? Was the Dropbox folder itself deleted as well?

 

Were you performing any kind of backup, reset or any other system service, or changes to your Dropbox account, that could've affected this?

 

This will help me to assist further!

maryjo1's avatar
maryjo1
Explorer | Level 3
2 years ago

Yes, both the app and the files were deleted from my laptop. I did not perform this action!

I reinstalled the app, and I'm reinstalling the files. 

I've never had an issue with Dropbox like this before. This is very scary. 

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