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maryjo1's avatar
maryjo1
Explorer | Level 3
2 years ago

The Dropbox app disappeared from my Macbook, I had to reinstall it again

MacOS 13.6.7 Dropbox disappeared off my laptop! Over a decade of files, my most dependable backup! I had to reinstall the app and my files are being reinstalled as we speak! Putting my files back a...
desktop
Mac
restore
maryjo1's avatar
maryjo1
Explorer | Level 3
2 years ago

Jay, Thank you so much for replying. Yes, both the app and the files were deleted. I have no idea how this happened. It put me in a serious panic. I'm traveling but I've contacted my IT person (University IT) to ask if he knows of any reason how this happened. I have turned off my University back-up. 

 

This was a truly frightening experience. I use dropbox! 

 

How do I delete some of the places where my dropbox is on. Some of those computers haven't been used in years.


When I reinstalled the app it told me I had 2G of free space! Using my iphone I was able to get my files and they are being reinstalled on my computer.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Are you able to see your files when visiting your account online maryjo1? 

 

It sounds like the app is syncing everything locally at the moment, right? 

  • maryjo1's avatar
    maryjo1
    Explorer | Level 3
    2 years ago

    Sorry I'm late in replying. It turns out that not only dropbox app and dropbox files were deleted but  other files on my computer disappeared off the HD. No one I've talked with, including my workplace IT people, has any idea how this happened. 

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Do you mean that folders that are completely unrelated to Dropbox are also being deleted from your computer? Does anyone else have access to your device?

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