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Forum Discussion

rjclardy's avatar
rjclardy
Helpful | Level 6
6 years ago

The ignore folder feature is not working.

I can confirm that I'm seeing the same behavior that cabreu described: ignored folders don't get synced BUT the dropbox app continues to monitor them anyway and performs some level of processing when...
desktop
edit
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi teadrinker, welcome to our Community! 

Is your Dropbox app up to date? 

Also, have you made sure your command is correct? 

example: Clear-Content -Path 'C:\Users\yourname\Dropbox(Personal)\YourFileName.pdf' -Stream com.dropbox.ignored
teadrinker's avatar
teadrinker
New member | Level 2
4 years ago

Hello Megan!
Yes, I just updated the app.


I am Using:

Set-Content -Path Library\ -Stream com.dropbox.ignored -Value 1

(I've tried both relative and full 'quoted' paths, and with and without trailing backslash. I also tried :com.dropbox.ignored and user.com.dropbox.ignored etc)

Again, ignore feature works on files, but not directories.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Thank you for your speedy reply, teadrinker!

    Would it be okay for me to reach out via email in order for us to have a look? 
     
  • teadrinker's avatar
    teadrinker
    New member | Level 2
    4 years ago

    Sure! there is a ticket already: 15924600

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Thank you for the ticket number reference, teadrinker!

    I can see that your case has been sent to our Specialized agents in order for them to investigate. 

    Hold tight, and they should reply back to you soon, letting you know more about the next steps you'd need to take. 

    If you need anything else, don't hesitate to let me know.
  • aplowman's avatar
    aplowman
    Explorer | Level 4
    4 years ago

    What worked for me was adding an asterisk after the directory name:

     

    Set-Content -Path Library\* -Stream com.dropbox.ignored -Value 1

     

     

  • jamievicary's avatar
    jamievicary
    Explorer | Level 4
    3 years ago

    I still have this issue. Is there an update? Looks like this has been a problem for years now.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey jamievicary, I hope you're doing well!

     

    Just to make sure we're on the same page here: are these the steps you follow on your end when trying to ignore a file/folder? 

     

    Do you have any problems or come across any errors when trying them out?

     

    Let me know more, and we'll take it from there!

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