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Forum Discussion

rjclardy's avatar
rjclardy
Helpful | Level 6
6 years ago

The ignore folder feature is not working.

I can confirm that I'm seeing the same behavior that cabreu described: ignored folders don't get synced BUT the dropbox app continues to monitor them anyway and performs some level of processing when...
desktop
edit
FAQ
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Thank you for your speedy reply, teadrinker!

Would it be okay for me to reach out via email in order for us to have a look? 
 
teadrinker's avatar
teadrinker
New member | Level 2
4 years ago

Sure! there is a ticket already: 15924600

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Thank you for the ticket number reference, teadrinker!

    I can see that your case has been sent to our Specialized agents in order for them to investigate. 

    Hold tight, and they should reply back to you soon, letting you know more about the next steps you'd need to take. 

    If you need anything else, don't hesitate to let me know.

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