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2b's avatar
2b
New member | Level 2
4 days ago

There are files missing from a folder that I share with another user.

Hi. Some of my files have disappered but the folders are still there. A month ago a few files disappered and now a lot more is gone. It only happend in one main folder which I share. I have asked the...
File access
restore
Shared Folders
2b's avatar
2b
New member | Level 2
4 days ago

Is it possible to get in contact with someone at Dropbox? I don't know how to find them.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 days ago
2b wrote:

A month ago a few files disappered and now a lot more is gone. ... I have asked the one sharing files with me but he doesn't know.

Have you checked your Events page or Deleted Files? If you have Edit access to the shared folder, you can recover files deleted within the last 30 days.

2b wrote:

Is it possible to get in contact with someone at Dropbox? I don't know how to find them.

You can find the support options available to you on the Support page. If you're on a paid plan you have access to live chat and email support. Otherwise you can use the various self-help options such as the chat bot or help center. Phone support is only available with a paid Business account.

About Delete, Edit, and Organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

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