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2b's avatar
2b
New member | Level 2
4 days ago

There are files missing from a folder that I share with another user.

Hi. Some of my files have disappered but the folders are still there. A month ago a few files disappered and now a lot more is gone. It only happend in one main folder which I share. I have asked the...
File access
restore
Shared Folders
2b's avatar
2b
New member | Level 2
3 days ago

Thank you for helping me. I can see some files on the Event page, marked Delited, but I can't restore them. Do I have to get a paid plan to be able to get them back?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 days ago

Hey 2b, let me jump in here! 

When were these files deleted? I'm asking since users on a Basic plan can recover files deleted up to 30 days ago. 

One more thing to keep in mind is that you can only restore shared files if you have ‘Can edit’ access. If that isn't the case you can always ask another member to restore them. 

Provided you have the necessary permissions, can you also check your deleted files page and see if you can locate and restore them from there? 

If not, let me know and I'll be more than happy to help. 

About Delete, Edit, and Organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.

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