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"tmp.drivedownload" Error - unable to resolve with tech support escalation
This error has been happening for weeks, and tech support has unfortunately been totally unable to help me. Thought I'd pitch this here. I am on several shared folders with other groups. Whenever...
Thanks, Jay, I did manage to delete it however it was not Dropbox that was stopping the process, it was Google Drive that was making it impossible have no idea why! I cannot understand how Google Drive put the folder in there in the first place then took control of it. I was thinking like yourself if Dropbox is finished syncing I should be able to delete it, however, I had to stop Google Drive to delete it. All worked in the end! All those pop-up messages also turned out to be saving files in that folder too which is why the folder was getting bigger and bigger and nothing got accidentally deleted. :)
Thanks Jay - yes, what you describe is what should be happening, but this problem with the popup message and files self-deleting is happening outside the normal processes.
I should restate for clarity, *nobody is trying to delete any files*, it's happening on its' own. This popup and the possible deletion occurs when (for example) another person (not me) opens the file, makes a change, and then simply tries to save it back where it came from.
This is the dangerous part that I couldn't get tech support to understand. If I were to click "move anyway" on the original popup box, I have no idea what would happen. I always clicked "cancel" and "don't show this message again", which I *hope* stopped the deletion of the file... again, no way to test this without seriously making a mess.
I am also having this issue! I to have had those messages and had to click on cancel. I can see the tmp.drivedownload folder in my Dropbox folder and it should not be there, for some reason it is, it is also in the Google Drive folder, however, there are no files in it. What I was attempting to do was move some files onto Google Drive and keep only some on Dropbox. However, my Dropbox folder has decided that will not be the case because I cannot delete the tmp.drivedownload folder that seems to be getting bigger and bigger. Therefore I think after all my files from Dropbox are uploaded to Google Drive I will have to uninstall dropbox as it is basically useless to me due to this undeletable tmp.drivedownload folder.
Well, that frustrates me even more, because Dropbox claimed they had never seen this before. I had to assume that at least one other person had the same issue.
Did you reach out to tech support? What was their response?
- Jay
Dropbox Community Moderator
