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Forum Discussion
gabby1
8 years agoExplorer | Level 4
"tmp.drivedownload" Error - unable to resolve with tech support escalation
This error has been happening for weeks, and tech support has unfortunately been totally unable to help me. Thought I'd pitch this here. I am on several shared folders with other groups. Whenever...
- 8 years ago
Thanks, Jay, I did manage to delete it however it was not Dropbox that was stopping the process, it was Google Drive that was making it impossible have no idea why! I cannot understand how Google Drive put the folder in there in the first place then took control of it. I was thinking like yourself if Dropbox is finished syncing I should be able to delete it, however, I had to stop Google Drive to delete it. All worked in the end! All those pop-up messages also turned out to be saving files in that folder too which is why the folder was getting bigger and bigger and nothing got accidentally deleted. :)
gabby1
8 years agoExplorer | Level 4
Hi Jay - I was not able to delete this folder using Windows file management, which made it even more wierd. However, I did just manage to delete it using the web interface! Mine was empty, possibly because I was clicking "cancel" on the popup.
I'll observe this over the next few days and see if the popup happens again. But I'm still worried about discovering missing files in future. And none of this explains why others found files deleted from the share, and in their own recycling bins.
While it looks like we can close this thread for now, I still think there's more that needs investigating here.
Thanks for the help! May I suggest you update the tech support guidelines to avoid the painful frustration I've experienced with them over this.
Sincerely,
Gabby
glassfull
7 years agoCollaborator | Level 8
I have a similar issue - but I want to sync a folder to both Google Drive and Dropbox - It works fine, except Dropbox has an issue trying to sync the .tmp.drivedownload file.
It would be perfect if we could simply tell Dropbox to ignore .tmp.drivedownload files. The problem would be solved! However, there appears to be no way to actually excludes specific file types in Dropbox, unless you go through each folder within the selective synce options (which would take too long as I have many folders!)
So - my request is that we should be allowed to have a "master list" of files we can simply tell Dropbox not to sync - one of these would be .tmp.drivedownload
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