We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

hellomoto's avatar
hellomoto
Explorer | Level 3
3 years ago
Solved

Trouble moving m4a files to other folders.

Hello!

I've been dealing with this issue for some time where if someone uploads an m4a file to a folder (in my case they are given a request link), I cannot move it to another folder to organize it. I routinely get the error message "Couldn't move 1 item to [insert name]" and I cannot for the life of me find a solution. It doesn't matter how many times I refresh, clean out my dropbox to make more space, drag it manually, or move it using the "move" function, I still have this problem and notably only with files that are m4a format.

 

Any advice? It would be much appreciated.

Error Messages
File requests
Organize
Web
  • Walter's avatar
    Walter
    3 years ago

    Hey hellomoto, sorry to jump in here, but could you try renaming the files and try to move them anew?

     

    Do you still get the same errors?

4 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey hellomoto, thanks for posting on the forum about this. 

     

    As a first step, can you send me a full screenshot of the error message you keep receiving? 

     

    Have you tried to reproduce this on another browser? Does the same issue persist? 

     

    Finally, if you try to move an mp4 file from another folder on your Dropbox account to a different location, do you see the same error? 

     

    Keep me updated on this!

  • hellomoto's avatar
    hellomoto
    Explorer | Level 3
    3 years ago

    Sure, here is the error message! 

    I tried on a different browser, it worked fine for a moment, but then I couldn't move the files again...

     

    It doesn't matter which folder it is, it will be like this for several folders across dropbox.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey hellomoto, sorry to jump in here, but could you try renaming the files and try to move them anew?

     

    Do you still get the same errors?

  • hellomoto's avatar
    hellomoto
    Explorer | Level 3
    3 years ago

    Oh my god! That worked perfectly. Thank you so much!!!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions