Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Carly Nunes 's avatar
Carly Nunes
New member | Level 2
2 years ago
Solved

Trying to delete my account but it keeps giving me an error

I’ve been trying to delete this account because it’s linked to my Mac and I’m trying to use a different drop box account but it won’t let me sign out on the computer to use the other account so my onl...
Delete
Error Messages
  • Dboxlux's avatar
    Dboxlux
    2 years ago
    Retried. It now works. Prompted to reset password to allow the permanaent deletion. Ty for making it happen. I hope u also fixed the submit button for support ticket request. Ty
Dboxlux's avatar
Dboxlux
Helpful | Level 5
2 years ago
I tried that same thingthis morning. Get a 500 error. Tried to submit a ticket to support. The submit button is de-activated. Tried contacting the sales team. Every option points me back to some deopbox support webpage. Then hangs up on me. I feel my data is being held hostage. First chance I get I would get away from dropbox and go somewhere that has some actual support... even a live chat would be a huge improvement.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Dboxlux - sorry to hear about this.

     

    Did you get the chance to try any of my previous suggestions per chance? 

    • Dboxlux's avatar
      Dboxlux
      Helpful | Level 5
      2 years ago
      Retried. It now works. Prompted to reset password to allow the permanaent deletion. Ty for making it happen. I hope u also fixed the submit button for support ticket request. Ty

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!