My husband is unable to access Dropbox via the 'Files' App on his Apple iPad. This appears to be since the latest Dropbox app update on 6 April to Version 230.2.2 I have the same Dropbox account on my iPad and haven't updated the Dropbox app and I can still open and edit Dropbox files via the Files App. Any suggestions as to how I can get it working again? Thank you

Thanks for keeping me updated, Dreaming_4_research! Other than clearing the Dropbox cache, have you tried uninstalling the Dropbox app, restarting the device and then reinstalling it, to see if it helps? Let me know how it goes!

I agree with Guylaine. It's definitely an issue with Dropbox. The fact that Goodnotes and Apple Files experience the same problem does indicate that it's a Dropbox issue. [PS: Are they going to fix it???]. Two things I noted:1. I think I noticed that the problem arises when one tries to import files "directly" within the app (e.g. Goodnotes or Apple Files) -- where the files do not show being listed). However, if you go straight to the Dropbox App, then the files do show and one can bring in the file on the device (e.g. IPad) through the Dropbox App and not from the secondary App (e.g. Apple Files) wanted to be used. Perhaps that speak to an interfacing problem between Dropbox and various Apps and the ability to Dropbox "to pass" the file(s) internally from Dropbox to the App.2. On the following, I am much less sure: Just today, I was downloading some files that were on Dropbox straight into Goodnotes. Did it 3-4 times; no problem. Try a 5th time for another file. No file showing into the "Browse" mode. Nothing shows up (nevermind that the file I was trying to download was in a subfolder of Dropbox with other four files, two of which I had just 30 seconds earlier downloaded no problem!!?). Now here is the magic that I have, I think, noticed 3-4 times thus far. If I keep messing around; nothing happens and I'm stuck (as Guylaine comments) having to remove Dropbox, reinstall, reboot the Ipad and ... now it works. HOWEVER, I found that if the very first time/instance things stuff working, I just shut down (Turn Off Slide Bar on Ipad) the device, and restart 5 seconds later, when I go back to Goodnotes, the App reconstructs its library and now ... the files that were mysteriously not showing 20 seconds earlier (as I wrote above), NOW show up and I can download them. This may work for the next 2-3 days, or the next 7-14 days -- who knows?! Somehow, as files get downloaded and passed onto the App from Dropbox, something/sometimes get's messed up and all files on Dropbox stop showing. Rebooting (not just pushing the "ON/OFF" button, but truly shutting down the device with the "Power Off Slide Bar" (pushing the "ON/OFF" button WITH the volume control) seems to fix it... Crazy!?! It's still a pain, but at least, one has to contend with this remedy for 20-30 seconds pain -- as opposed to uninstall Dropbox and/or the App and reinstall everything (5+ minutes). Lots of my colleagues are moving away from Dropbox because of this Issue and going to ICloud, etc...

Hey TracyMB, I hope you're doing well this Monday! Does your husband get any errors when trying to access his content through the Files' tab on his iPad? Let me know the steps your husband takes when trying to access his content. Is he able to view the content under "Photos" but not under "Files"? Thank you for gathering this info, and letting me know!

Hi Megan,Thanks for the comment. When he clicks on the Apple ‘Files’ app, he gets a list of ‘locations’ which are iCloud Drive, Dropbox, ‘On my iPad’, Adobe Document Cloud, and Recently Deleted. When he clicks onto the Dropbox tab, he now gets the error message ‘Content Unavailable. The folder contents could not be displayed because of an unknown error. Try again’. Nothing happens when you click the ‘try again’ link. This problem has only recently occurred and it seems it is since his iPad automatically updated the Dropbox app on 6 April. I haven’t updated my app and have the same Dropbox account on my iPad and I can still open Dropbox files through the Files app. I’ve been on a chat with Apple Support and everything is set up correctly for the Files app and they were of the view that the problem was with Dropbox.I have deleted and then reinstalled the Files app but that didn’t rectify the problem.I’d appreciate any help in getting this working again or if you know whether this is a problem with the latest Dropbox update. I’ve attached a screenshot of the error below.

Hey TracyMB, thank you for the details you have provided! I have to admit this seems more like a Files' app issue, rather than Dropbox. But let's try something first. Can you clear Dropbox's cache, then uninstall and re-install the app, to see if the issue remains? To clear the cache on your Dropbox app. Tap the hamburger icon (three horizontal lines) in the upper-left corner of the screen Tap the gear icon labeled "Settings" at the botton of the menu list Scroll to “Privacy” & select “Clear cache" Let me know of any updates!

Unable to access Dropbox via Files App on Apple iPad

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Megan
Dropbox Staff
5 years ago
Hey TracyMB, I hope you're doing well this Monday!

Does your husband get any errors when trying to access his content through the Files' tab on his iPad? Let me know the steps your husband takes when trying to access his content.

Is he able to view the content under "Photos" but not under "Files"?

Thank you for gathering this info, and letting me know!
- TracyMB
  Explorer | Level 3
  5 years ago
  Hi Megan,
  Thanks for the comment. When he clicks on the Apple ‘Files’ app, he gets a list of ‘locations’ which are iCloud Drive, Dropbox, ‘On my iPad’, Adobe Document Cloud, and Recently Deleted. When he clicks onto the Dropbox tab, he now gets the error message ‘Content Unavailable. The folder contents could not be displayed because of an unknown error. Try again’.
  
  Nothing happens when you click the ‘try again’ link.
  
  This problem has only recently occurred and it seems it is since his iPad automatically updated the Dropbox app on 6 April. I haven’t updated my app and have the same Dropbox account on my iPad and I can still open Dropbox files through the Files app.
  
  I’ve been on a chat with Apple Support and everything is set up correctly for the Files app and they were of the view that the problem was with Dropbox.
  I have deleted and then reinstalled the Files app but that didn’t rectify the problem.
  I’d appreciate any help in getting this working again or if you know whether this is a problem with the latest Dropbox update.
  
  I’ve attached a screenshot of the error below.
  - Megan
    Dropbox Staff
    5 years ago
    Hey TracyMB, thank you for the details you have provided!
    
    I have to admit this seems more like a Files' app issue, rather than Dropbox. But let's try something first.
    
    Can you clear Dropbox's cache, then uninstall and re-install the app, to see if the issue remains?
    
    To clear the cache on your Dropbox app.
    
    Tap the hamburger icon (three horizontal lines) in the upper-left corner of the screen
    
    Tap the gear icon labeled "Settings" at the botton of the menu list
    
    Scroll to “Privacy” & select “Clear cache"
    
    Let me know of any updates!

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Unable to access Dropbox via Files App on Apple iPad

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