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pb59's avatar
pb59
Helpful | Level 5
2 years ago
Solved

Unable to edit a shared file with Excel Online

Hello, I shared an Excel file with someone and until last week, he could edit this file with Excel Online without problems. But for a few days, this option is no longer visible. I checked the file,...
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Microsoft Office
Web
  • Sam DBX's avatar
    Sam DBX
    2 years ago

    Hi there everybody,

     

    This issue should be fixed!

     

    If you're still having trouble, please let us know.

     

    Thank you,

    Sam 

Sam DBX's avatar
Sam DBX
Icon for Community Manager rankCommunity Manager
2 years ago

Hi there everybody,

 

This issue should be fixed!

 

If you're still having trouble, please let us know.

 

Thank you,

Sam 

Anna881's avatar
Anna881
Helpful | Level 5
2 years ago

Hi Sam,

For me it still doesn't work. šŸ˜•

 

Regards, Anna

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Anna881, the issue should indeed be resolved, but if you're still having issues, can we send you an email, so we can take a closer look?

  • Anna881's avatar
    Anna881
    Helpful | Level 5
    2 years ago

    I tested it again now and it started to work! I guess the problem is solved in my case too! šŸ˜Š 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I'm really happy to hear that, Anna!

     

    If the issue does return, please give us a shout.

     

    Cheers!

  • Minna96's avatar
    Minna96
    New member | Level 2
    2 years ago

    Hello!

    I am also having this same problem, would you be able to help me? šŸ™‚

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Minna96! Hope youā€™re doing great.

     

    Can you send a screenshot of what you see exactly on your end, when trying to open your file online? If thereā€™s any private info showing on the preview, make sure to mask it before uploading your screenshot here.

  • Minna96's avatar
    Minna96
    New member | Level 2
    2 years ago

    Hello and thank you for a super fast reply! 

     

    Here is a screenshot of the window. It shows that the edit is unavailable for clicking and I have checked with the person that has shared this with me that I should have rights to edit the file. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the screenshot! If you click on the "Open in" button, below "Edit", are you able to open it with Excel for the web and edit it?

  • Minna96's avatar
    Minna96
    New member | Level 2
    2 years ago

    Thank you, from there I can edit! šŸ™‚

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thatā€™s great to hear! The ā€œEditā€ button above is mostly used to edit PDF files on the Dropbox website. 

     

    If you need something else though, donā€™t hesitate to nudge me!

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