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Forum Discussion

JKH1's avatar
JKH1
Explorer | Level 4
3 years ago

Unshared file/folder by clearing membership

we have 5 groups that share files. one of them completely dumped all its folders at the same time and this is the message in the Activity Unshared file/folder by clearing membership. I can not find t...
Delete
dropbox business
Dropbox Rewind
restore
JKH1's avatar
JKH1
Explorer | Level 4
3 years ago

I am the account Admin and didn't do anything to unshare. How do I reshare?

Nanook07's avatar
Nanook07
Explorer | Level 4
3 years ago

I have had the same issue on Friday at 11:50 EST.  A whole folder disapeared from Dropbox web, and can't get rewinded. It is like it never existed. I contacted them when it happened, but they have ghosted me since Friday 3:00 pm. I am also the administrator, and didn't share anything.

  • JKH1's avatar
    JKH1
    Explorer | Level 4
    3 years ago
    Customer service doesn’t work on the weekend. It didn’t stop me from continuing to send emails. I had an email this morning that they have restored everything bac to when the mass deletion happened. Things are slowly coming back. I am still looking for an expiration on why/how it happened. It brought our business to a crippling hault for 3 days.
    Seriously looking I to switching to another platform and getting off Dropbox.
    • UPG Ryan's avatar
      UPG Ryan
      New member | Level 2
      3 years ago

      Same issue here. Spent over an hour explaining the issue to someone who didnt understand the issue. Now found this and they didnt respond on Friday so here were are with a business account and no support. Imagine I.T. companies who dont think anyone works at the weekend or might need support etc? Seriously poor show DropBox... 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey UPG Ryan, sorry to see you're having this issue.

         

        In general, keeping your Dropbox folder on an external drive is not really recommended, exactly because there's a risk of files getting deleted, if the drive becomes unavailable.

         

        But we certainly appreciate your feedback here.

         

        Can you also give us the ticket number for your communication with our support team, so we can look into it?

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