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Forum Discussion
JG1017
2 years agoNew member | Level 2
Wedding video deleted? Please help!
Our videographer used Dropbox to store our raw wedding footage and shared that is was deleted by Dropbox. The original file was uploaded 1/15/2022. Is there any way to recover this footage? I have the...
Rich
Super User II
2 years ago
JG1017 wrote:
Our videographer used Dropbox to store our raw wedding footage and shared that is was deleted by Dropbox. ... Is there any way to recover this footage?
Dropbox doesn't delete files. The videographer would have deleted it. Unfortunately, only the videographer would be able to recover the file, assuming it was deleted within the recovery period for their account.
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