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byanez02's avatar
byanez02
Explorer | Level 3
4 years ago
Solved

Will my Dropbox files get deleted once I reset my computer?

Hello,  I recently purchased a WD Drive external harddrive for my computer because it is on the verge of crashing. I plugged in the drive and it automatically prompt me to upload my files to dropbo...
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  • Nancy's avatar
    Nancy
    4 years ago

    Thanks for posting your question here, byanez02!

     

    Once your external drive has been backed up to Dropbox and you can see all of your files normally on www.dropbox.com, you’ll need to unlink the desktop app from your computer, before resetting it. 

     

    This way, you can make sure that whatever happens on it, the files you have stored on your web account won’t be affected. 

     

    You can check how to unlink/log out of the desktop app from this link. 

     

    If you have any other questions though, I’m here for you.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for posting your question here, byanez02!

 

Once your external drive has been backed up to Dropbox and you can see all of your files normally on www.dropbox.com, you’ll need to unlink the desktop app from your computer, before resetting it. 

 

This way, you can make sure that whatever happens on it, the files you have stored on your web account won’t be affected. 

 

You can check how to unlink/log out of the desktop app from this link. 

 

If you have any other questions though, I’m here for you.

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