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getho's avatar
getho
Explorer | Level 4
3 years ago

You removed your access to the shared folder

Dropbox event > you removed your access to the shared folder.  I didn't.  I took screen shots to prove it was a shared folder, owned by me.  I added a test folder online Moments later dropbox sent...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi getho, sorry to hear about that! 

 

If you check your Sharing page for this particular folder, can you locate it there? If you're unable to, then I'd suggest contacting another member (or another one) of the folder in question and have them re-invite you, so you can get access to them.

 

You mentioned you've contacted our Support too. Can I ask for a ticket number reference if you have one? 

 

Keep me posted!

getho's avatar
getho
Explorer | Level 4
3 years ago

Ticket #21958395

you'll find more info there with screengrabs
Sharing page does not show anything unshared for that date

If my client shares the folder with me wont they then be the owner of that folder?


  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    I do understand where you're coming from, getho and we definitely also want to help figure this out.

     

    I also took another look at your ticket and I can see you're pursuing this over there as well.

     

    Reaching out to our support team directly is the best way to go in this case, as they're the ones who have the means of accessing specific account info, so I'm sure they'll be able to clarify things 100%.

     

    If you don't mind, once you know more, please come back to the thread to let us know what you found.

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