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stephendidit's avatar
stephendidit
Helpful | Level 6
6 years ago
Solved

0.0 kb/sec -- even when network monitor shows 13mb/sec

Since yesterday anything I try to upload/download Dropbox says will take 2+ days. Granted, it's taking a REALLY long time on everything, but while claims it's moving files at 0.0 kl/sec, according to...
desktop
Download
sync
  • Lusil's avatar
    Lusil
    6 years ago

    Thanks for confirming that for me, stephendidit. 

    Since you're running the beta version of the desktop app (xx.3.xx), could you try reinstalling to the stable version (xx.4.xx)?

    To do this, you'll need to remove the option to Include me in early releases from your General tab online. More specifically:

    1. Log in to the website. 
    2. Click on you account picture/avatar at the top right corner of the page.
    3. Select Settings.
    4. From the General tab, uncheck the box next to Include me in early releases.
    5. Download and install the latest version of the desktop app.

    Let me know if this helps!

kofil's avatar
kofil
New member | Level 2
6 years ago

Hi Daphne, 

 

Unfortunately, I still have that issue. I cannot execute the steps you suggest since, when I go the account tab, there is no "Fix Hardlinks" option. I tried clicking with mouse buttons and space bar etc. but it did change anything. So I cannot even test that fix. Any advice will be very welcome. 

 

Thanks 

kofil's avatar
kofil
New member | Level 2
6 years ago

PS: I have noticed that my dropbox synces donwloads (the files changed from other computers are updated). What is not working is upload syncing. Thanks. 

  • kofil's avatar
    kofil
    New member | Level 2
    6 years ago

    PPS: The problem seems to be solved now (after more than 2 weeks) simply as a result of a windows update I have just executed. I hope it is gone for good. 

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hey again kofil, I'm glad to hear that the Windows update seems to have done the trick!

     

    If you do notice the issue creep up again, please don't hesitate to get back to me here. I'd be happy to look further into this with you.

     

    Have a great day!

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