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34 files stuck syncing for days
Hi there,
I am using dropbox on a Macbook Pro from 2017. I am only using 16% of the space available on my dropbox account.
I have never had any issues like this with dropbox before, but all of the sudden I have 34 files that are stuck syncing. At least one of them has been stuck syncing for over a week. I have tried quitting the app and restarting. I have tried deleting and reinstalling the app. I just can not figure out what is the problem.
One thing to note is when I right click on the files that won't sync it says "that file is supported but someting went wrong."
I have attached a photo of what I'm talking about.
Any help would be appreciated as this is driving me crazy! This is a my work account, and often I am sharing files with multiple people, and I have lost that ability.
Best,
Krista
Hi Lusil ,
Thanks so much for the response! I actually just figured it out. One of my .psd files had a "/" in it, and I believe it was causing the rest of them to not sync. As soon as I removed the / everything else synced within seconds.
So strange!
Thanks again,
Krista
12 Replies
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- Lusil
Dropbox Staff
Hi there knorthofwest, I'd be more than happy to help look into this with you.
As a first step, could you please confirm for me the following:
- Are you running the latest stable version of the desktop app (84.4.170)? You can check this by hovering over your Dropbox icon on your system tray or menu bar.
- Have you tried closing any third party apps like a security app, and temporarily disabling your antivirus?
- Could you also ensure that you've configured your firewall to work with Dropbox?
Let me know of any updates!
Hi Lusil ,
Thanks so much for the response! I actually just figured it out. One of my .psd files had a "/" in it, and I believe it was causing the rest of them to not sync. As soon as I removed the / everything else synced within seconds.
So strange!
Thanks again,
Krista
- Lusil
Awesome work, knorthofwest! :grin: Glad to hear that.
If you have any other questions in the future, don't hesitate to give us a shout.
Have a lovely weekend ahead!
Maybe here there is the same problem. But ... where is such a file? The bad_file_check doesn't work (known issue)
- Lusil
Hey JoergEss, thanks for checking in with us.
You should be able to find files that contain incompatible characters found in this list.
However, could you please elaborate a bit on what the issue is? Are you having trouble syncing? Are you not seeing files in your Dropbox folder?
Any additional info would be very helpful. Thanks!
I've got an open ticket since a long time and nothing helps. The support is slow and i'm loosing time day by day.
- Lusil
Thanks for nudging me back, JoergEss.
I was able to locate your support request and can see that it's with a specialized member of the team.
I understand that you'd like to resolve this as soon as possible but, to ensure efficient troubleshooting, I'd recommend continuing with the ticket you have with our Support team.
I've passed your comments along and they'll get back to you as soon as they have more info or the next relevant steps. Rest assured, they'll do their best to assist you.
In the meantime, let me know if there's anything else I can help with from my end!
Can you tell me if the last beta has got fixes for such problems?
- Lusil
Hey again, JoergEss.
In general, updates to our latest versions include performance and security enhancements.
Although I can't exactly pin-point the current ones, keep your peeled in case our team updates the relevant thread with the relevant information.
Hope this helps to some extent!
I'm getting nervous because since last wednesday nobody is answering me ...
