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Sarawut Burapapat's avatar
Sarawut Burapapat
Explorer | Level 4
9 months ago
Solved

All Dropbox Paper docs disappeared

I need immediate help! All of my Dropbox Paper documents are completely gone — missing without any trace!This is an urgent situation that is severely impacting my work. I have checked multiple device...
Dropbox Paper
restore
  • Walter's avatar
    Walter
    9 months ago

    Hey Sarawut Burapapat - thanks for bringing this to our attention.

    It sounds like you might have been recently migrated to the 2020 release of Dropbox Paper. Could you search your account for a folder called "Migrated Paper Docs" and let me know what you find? 

    As for missing Paper docs or files in the future, note that you can take a look at your events page to see what might  have happened and for more info, if needed.

    In any case, please keep us posted. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey Sarawut Burapapat - thanks for bringing this to our attention.

It sounds like you might have been recently migrated to the 2020 release of Dropbox Paper. Could you search your account for a folder called "Migrated Paper Docs" and let me know what you find? 

As for missing Paper docs or files in the future, note that you can take a look at your events page to see what might  have happened and for more info, if needed.

In any case, please keep us posted. 

  • Sarawut Burapapat's avatar
    Sarawut Burapapat
    Explorer | Level 4
    9 months ago

    Thank you for your quick response. I have found the “Migrated Paper Docs” folder as you suggested. Everything seems to be there.

    Appreciate your support!

     

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      No biggie Sarawut Burapapat - I'm glad I could help. 

      See you around the Community and let us know if anything else comes up. 

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