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Forum Discussion

ESanders's avatar
ESanders
Explorer | Level 3
2 years ago

All my files started re-syncing and the app is still 'indexing'

My dropbox is stuck syncing all the folders linked to my account - roughly 350,000 files. This occurred randomly. I've since paused all syncing but then when I need to go to sync specific files it do...
desktop
sync
ESanders's avatar
ESanders
Explorer | Level 3
2 years ago

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sorry to hear about this, ESanders.

 

There's really no way to determine what might cause your files to re-sync; it could have been a third party app looking at your files, like an antivirus, for example.

 

Is the indexing process stuck? Usually indexing takes much less than actual syncing, so you should be good soon.

 

If not, please hover your mouse over your Dropbox icon and let me know the current sync status and version of the app.

 

Thanks in advance.

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