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D K.7's avatar
D K.7
Helpful | Level 5
8 years ago
Solved

Android App not uploading photos anymore

Paid dropbox account, Samsung S4   Dropbox app on android device no longer uploads photos.  Trying clearing cache on android device, no luck
Mobile
sync
upload
  • D K.7's avatar
    D K.7
    8 years ago

    I reinstalled the android app, and it appears to be working for me again.  I am still trying to find the perfect solution for automatically moving pictures from android to dropbox.

Sanchez's avatar
Sanchez
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago
Hey D K.7, 

Thanks for getting back to me. Are you using the Camera Uploads feature?
 
If so, can you tell me if all photos aren’t being uploaded, or certain ones/types? 

Also, can you see if photos upload when set to Wifi Only (in our app’s Camera Uploads How to upload settings), and if they upload when set to Wifi or Data plan, and let me know? 
 
Cheers
kirksel's avatar
kirksel
Helpful | Level 5
8 years ago

I'm having the same issue: my new photos stopped upload a few weeks ago. Android 7.1.1, Note 8,

Sanchez wrote:
Hey D K.7, 

Thanks for getting back to me. Are you using the Camera Uploads feature?
 
 
I'm having the issue issue. Note 8, Android 7.1.1, settings set to upload on wifi and data and uploads is turned on. Unless I go into the app and then it looks for new photos, it doesn't upload. What can I do?
  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago
    kirksel, welcome to our forum! 

    Sorry to hear about this. If you have tried my suggestions from above, and are running our latest mobile app version, 72.2, then I suggest you submit a support ticket so an agent can investigate further and assist. 

    Thanks! 
  • D K.7's avatar
    D K.7
    Helpful | Level 5
    8 years ago

    I reinstalled the android app, and it appears to be working for me again.  I am still trying to find the perfect solution for automatically moving pictures from android to dropbox.

    • HĂ„vard D.'s avatar
      HĂ„vard D.
      Helpful | Level 5
      8 years ago

      I had the same problem on my Android.

       

      Uninstalling and installing the dropbox app fixed the issue.

       

      Dropbox 72.2.2

      Android 7.0

      • Sanchez's avatar
        Sanchez
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        8 years ago
        D K.7 & HĂ„vard D., thanks for letting us know what worked for you!
         
        kirksel, are you still experiencing this issue? Have you tried uninstalling/reinstalling our app? 
         
        Cheers

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