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Forum Discussion

D K.7's avatar
D K.7
Helpful | Level 5
9 years ago
Solved

Android App not uploading photos anymore

Paid dropbox account, Samsung S4   Dropbox app on android device no longer uploads photos.  Trying clearing cache on android device, no luck
Mobile
sync
upload
  • D K.7's avatar
    D K.7
    9 years ago

    I reinstalled the android app, and it appears to be working for me again.  I am still trying to find the perfect solution for automatically moving pictures from android to dropbox.

Sanchez's avatar
Sanchez
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago
Sorry to hear that. What changed with you setup since the last time it all worked? Have you changed your device or operating system? 

Did our support team send your case to our mobile team for review? 

In any event, let me know how this goes. 
Thanks!
Brandon B.1's avatar
Brandon B.1
Helpful | Level 7
8 years ago

I uninstalled Dropbox on my Motorola Moto X4, and then reinstalled it. I also installed Google Drive. I then restarted my phone. That was last night.

 

This morning, I took a few photos with my phone. That was over an hour ago. Checking the Google Drive web site, the photos  are there. Checking the Dropbox web site, they aren't.

 

You can draw your own conclusions about what I'll be doing next. I am annoyed at myself for renewing my one-year Dropbox subscription a month ago, because I was already having this problem then. I just assumed it would be fixed. Oh, well.

  • kirksel's avatar
    kirksel
    Helpful | Level 5
    8 years ago

    I feel the same way: it's very hit and miss and I should not have renewed my subscription. We can't be the only few who have noticed that pictures don't back up.

    • Sanchez's avatar
      Sanchez
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 years ago
      Brandon B.1, thanks for filling me in. I’m sorry that you’re experiencing this. Can you tell me if our team has sent your ticket to our mobile specialists? 

      kirksel, have you submitted a support ticket that I can check on for you? 

      Cheers
      • Håvard D.'s avatar
        Håvard D.
        Helpful | Level 5
        8 years ago
        Just wanted to chime in and tell you that the problem is still persisting on my device. No changes in hardware/reinstall since last time I posted and still have to reinstall the app every two months to get photo uploading to work. Auto upload does not work at all.

        With this issue still unresolved and the some other changes I to regret renewing my Dropbox subscription for one more year.

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