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Forum Discussion

D K.7's avatar
D K.7
Helpful | Level 5
9 years ago
Solved

Android App not uploading photos anymore

Paid dropbox account, Samsung S4   Dropbox app on android device no longer uploads photos.  Trying clearing cache on android device, no luck
Mobile
sync
upload
  • D K.7's avatar
    D K.7
    9 years ago

    I reinstalled the android app, and it appears to be working for me again.  I am still trying to find the perfect solution for automatically moving pictures from android to dropbox.

kirksel's avatar
kirksel
Helpful | Level 5
8 years ago

I feel the same way: it's very hit and miss and I should not have renewed my subscription. We can't be the only few who have noticed that pictures don't back up.

Sanchez's avatar
Sanchez
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago
Brandon B.1, thanks for filling me in. I’m sorry that you’re experiencing this. Can you tell me if our team has sent your ticket to our mobile specialists? 

kirksel, have you submitted a support ticket that I can check on for you? 

Cheers
  • Håvard D.'s avatar
    Håvard D.
    Helpful | Level 5
    8 years ago
    Just wanted to chime in and tell you that the problem is still persisting on my device. No changes in hardware/reinstall since last time I posted and still have to reinstall the app every two months to get photo uploading to work. Auto upload does not work at all.

    With this issue still unresolved and the some other changes I to regret renewing my Dropbox subscription for one more year.
    • Sanchez's avatar
      Sanchez
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 years ago
      Håvard D., thanks for chiming in.

      I’m sorry that this is still an issue for you. Have you submitted a support ticket? If not, I’d ask that you do that, so we can have an agent take a closer look, and get your case details to our specialists if necessary. I also would like keep an eye on your ticket, so please let me know your 7-digit ticket number when you get one. 

      Reading back over your previous posts, I noticed that you’re running on Android 7. There is an incompatibility with our app and the way that the operating system handles services running in the background. Have a look at the original post and solution in this thread from our forum for more details. 

      Cheers
      • Brandon B.1's avatar
        Brandon B.1
        Helpful | Level 7
        8 years ago

        Yes: that is the problem, and Dropbox has had months to fix it.

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