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D K.7's avatar
D K.7
Helpful | Level 5
9 years ago
Solved

Android App not uploading photos anymore

Paid dropbox account, Samsung S4   Dropbox app on android device no longer uploads photos.  Trying clearing cache on android device, no luck
Mobile
sync
upload
  • D K.7's avatar
    D K.7
    9 years ago

    I reinstalled the android app, and it appears to be working for me again.  I am still trying to find the perfect solution for automatically moving pictures from android to dropbox.

Håvard D.'s avatar
Håvard D.
Helpful | Level 5
8 years ago

The issue here is not related to background uploading, but uploading photos even when the app is active and the screen is on so turning off power save for the app does not help.

 

To add some more information here are the troubleshooting steps I have taken when photo upload stopped working:

 

- Turning camera uploads off and on again

- Setting the setting to wifi only and turning on wifi (was set to wifi and data plan)

- Setting it to photos only

- Setting the battery percentage to greater than 10% (phone connected to power and at 100% battery)

- Revoking all of the apps accesses and reenabling them again

- Give the app high priority and disabling all power saving features, setting display to never turn off and connecting to power leaving it for 1 hour (both wifi and mobile data)

- Uninstalling and reinstalling the app itself (this is what ultimately solved the issue for a while)

 

I have also looked and tried the steps outlined in the support document regarding photo uploads here: https://help.dropbox.com/photos-videos/camera-uploads-fix

 

TicketID: 7577248  Sanchez

Sanchez's avatar
Sanchez
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago
kirksel, I’m glad to hear that! Thanks for coming back and letting us know. Is your Note 8 running Android 7 (Nougat) or 8 (Oreo)? 
 
Havard, thanks for the details. I’ve looked up your ticket, and made sure it’s in the right queue for review. A member of our team will be in contact with you as soon as possible. 
 
Have a great weekend! 

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