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HoppiGaloppi's avatar
HoppiGaloppi
Explorer | Level 4
2 years ago

Apple Mail no longer shows previews of shared links

  For years I was able to see a small preview of the link when sending files via the "share" context menu and then pasting them into Apple Mail. This preview has disappeared for a few days n...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi @HoppiGaloppi, thanks for bringing this to our attention.

 

As far as I'm aware, there haven't been any changes to how shared links are affected or previewed in emails, so it's possible this might be a setting in Apple Mail, or a recent change there.

 

I'll leave this thread open for other users to contribute their suggestions.

HoppiGaloppi's avatar
HoppiGaloppi
Explorer | Level 4
2 years ago

This phenomenon has been occurring for 6 months now, more or less, and then the next day it worked again. What kind of setting could it be that is influencing this thumbnail behavior? I was hoping that you would know more about it, as it directly affects the collaboration with Dropbox, and why it simply no longer works at all.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    There isn't much we can troubleshoot on this matter, as it depends on how the preview appears in Apple Mail. 

     

    One possibility could be the type of file, or the file size, that could affect previews in another app.

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