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sydneyli's avatar
sydneyli
Explorer | Level 4
2 years ago

Available Offline not working on my Windows 11 laptop, I have a brown box icon

Hi, everyone, I am using a thinkpad T480s with Win11. My files in dropbox bear the a 'file box' icon and cannot be open when off-line.  Some suggests it is because of ONEDRIVE. However, after q...
desktop
sync
windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi sydneyli, thanks for bringing this to our attention.

 

This icon would be from OneDrive, you can see more about this icon on this thread.

 

If you have any further queries, feel free to message back.

sydneyli's avatar
sydneyli
Explorer | Level 4
2 years ago

No, it is not simply a ONEDRIVE issue.

If you have ever read the thread yourself you will see if not merely a ONEDRIVE issue. Some do not have ONEDRIVE on their computer but still have the same issue.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey sydneyli, I saw that you posted on a different thread, that you reached out to our support team; can you please give us the ticket number for that communication?

    • sydneyli's avatar
      sydneyli
      Explorer | Level 4
      2 years ago

      #24035276 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey sydneyli, sorry for jumping in. I could find your ticket in our system and I’ve left an internal note on your behalf to our team. Please check their latest reply, when you can.

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