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Forum Discussion

g_mateus's avatar
g_mateus
Explorer | Level 3
5 years ago

Backing Up External Hard Drive

I use my laptop to DJ.  I have an 256GB internal drive, however my library of audio files is over 1TB.  I currently have my audio library stored on an external hard drive and have a 2nd one as a back...
Create
desktop
Space and storage
cranerr's avatar
cranerr
Explorer | Level 3
4 years ago
Megan Yes the app is syncing. I download the folder from the website. It goes into a folder on my desktop and I copy and paste the files from the desktop folder to the external hard drive.
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Sorry to jump in here, cranerr, but what is the Dropbox application's exact sync status? You can see that if you hover your mouse over the Dropbox icon in your menu bar.

 

Do you see any sync issues, if you click on the Dropbox icon, then on your initials/profile pic and then "view sync issues"?

 

And also, do you perhaps have any files in the local folder in your Dropbox folder that you have set to not sync maybe?

 

Or are all folders empty (in all locations)?

  • cranerr's avatar
    cranerr
    Explorer | Level 3
    4 years ago

    Hannah There are no sync issues. Also, I don't know how to turn off sync for my files in my local folder, so that is probably not the case. All the folders aren't empty. If all the files were empty then there would be a bigger problem.

  • cranerr's avatar
    cranerr
    Explorer | Level 3
    4 years ago

    Hannah See my other post. There are two subfolders in this folder.  One is empty and the other is not.

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey cranerr, sorry for jumping in. 

     

    Can you let me know what’s the exact syncing status of the Dropbox app (up to date/syncing etc)? 

     

    Also, what is the app version that you see when hovering over the Dropbox icon?

  • cranerr's avatar
    cranerr
    Explorer | Level 3
    4 years ago

     

    It says up to date and the version is 154.4.5363

     

    Hey @cranerr, sorry for jumping in. 

     

    Can you let me know what’s the exact syncing status of the Dropbox app (up to date/syncing etc)? 

     

    Also, what is the app version that you see when hovering over the Dropbox icon?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey cranerr, thanks for extra details there - much appreciated.

     

    May we reach out via email to have a further look internally at this point?

  • cranerr's avatar
    cranerr
    Explorer | Level 3
    4 years ago
    Yes, please
  • cranerr's avatar
    cranerr
    Explorer | Level 3
    4 years ago

    Walter Yes, please email me at [personal information removed per the Community's Guidelines] I need to get this resolved as soon as possible.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey cranerr, I just sent you an email!

     

    Reply back to me, and we'll take it from there.

     

    Cheers!

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