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Forum Discussion

g_mateus's avatar
g_mateus
Explorer | Level 3
5 years ago

Backing Up External Hard Drive

I use my laptop to DJ.  I have an 256GB internal drive, however my library of audio files is over 1TB.  I currently have my audio library stored on an external hard drive and have a 2nd one as a back...
Create
desktop
Space and storage
cranerr's avatar
cranerr
Explorer | Level 3
4 years ago

Hannah There are no sync issues. Also, I don't know how to turn off sync for my files in my local folder, so that is probably not the case. All the folders aren't empty. If all the files were empty then there would be a bigger problem.

cranerr's avatar
cranerr
Explorer | Level 3
4 years ago

Hannah See my other post. There are two subfolders in this folder.  One is empty and the other is not.

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey cranerr, sorry for jumping in. 

     

    Can you let me know what’s the exact syncing status of the Dropbox app (up to date/syncing etc)? 

     

    Also, what is the app version that you see when hovering over the Dropbox icon?

  • cranerr's avatar
    cranerr
    Explorer | Level 3
    4 years ago

     

    It says up to date and the version is 154.4.5363

     

    Hey @cranerr, sorry for jumping in. 

     

    Can you let me know what’s the exact syncing status of the Dropbox app (up to date/syncing etc)? 

     

    Also, what is the app version that you see when hovering over the Dropbox icon?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey cranerr, thanks for extra details there - much appreciated.

     

    May we reach out via email to have a further look internally at this point?

  • cranerr's avatar
    cranerr
    Explorer | Level 3
    4 years ago
    Yes, please
  • cranerr's avatar
    cranerr
    Explorer | Level 3
    4 years ago

    Walter Yes, please email me at [personal information removed per the Community's Guidelines] I need to get this resolved as soon as possible.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey cranerr, I just sent you an email!

     

    Reply back to me, and we'll take it from there.

     

    Cheers!

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