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ewobndqaq's avatar
ewobndqaq
Helpful | Level 5
4 years ago
Solved

Backup is stuck on "setting up"

I'm want to backup desktop and picture folder. But Dropbox backup is stuck on "setting up" over 2 hours. I read many threads on this issue, but nothing changed.   I restart dropbox client and com...
Computer Backup
Dropbox Backup
Dropbox Plus
sync
  • ewobndqaq's avatar
    ewobndqaq
    4 years ago

    Now, i find the solution. When I stopped AMD Software in task manager, everything goes well.

kharrell's avatar
kharrell
Explorer | Level 3
4 years ago

 

Hi Dropbox Community,

 

I am able to access my Dropbox account through Dropbox.com but my Dropbox desktop app will not open. I attempted to uninstall and reinstall though I received this message. Can someone please advise?

 

Thanks,

Kelly

Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 years ago
kharrell wrote:

I am able to access my Dropbox account through Dropbox.com but my Dropbox desktop app will not open. I attempted to uninstall and reinstall though I received this message. Can someone please advise?

During the install you're trying to activate the computer backup feature which requires key folders (Desktop, Documents, Downloads, etc.) to be in their original location, and two of your folders aren't. If you don't need the backup feature, don't enable it during the installation. It's an option, not a requirement. You can always activate later if needed, and after you've moved those two folders back to their default location.

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