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klang999's avatar
klang999
Explorer | Level 3
4 years ago

Backup status : Error

After cancelling a backup I'm trying to redo that backup, but I'm getting an error message under status, even though I permanently deleted the first  backup.  Thanks for your help!
Dropbox Backup
Error Messages
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi klang999, if it says error, then it means that there was an issue backing up the drive. 

 

Are you certain that it's connected to your computer and that the Dropbox desktop application can detect it to back it up?

klang999's avatar
klang999
Explorer | Level 3
4 years ago

Hi, yes it is certainly connected and seen by dropbox. As I mentioned it looks like dropbox has back up the drive, I can see all the folders. However, as long as it says 'Error' under Status, I'm not really having much confidence that everything is ok. 

 

And then there ist the question why dropbox is adding a version number (x) every time I start over and does not let me erase the old version.

 

Thank you

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey klang999, can you let me know the syncing status that your app reports at the moment? 

     

    Also, what is the version of the app you're using at the moment? 

    • klang999's avatar
      klang999
      Explorer | Level 3
      4 years ago

      Hi

       

      As far as syncing, it says : All files are up to date

       

      The dropbox app version is 155.4.5495

       

      Thanks for your help!

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        If it's adding a number each time, then it means that something is prevent Dropbox from detecting this as the same drive as before, and is creating a new backup.

         

        Is the external drive swapped to other machines often? Is it possible that settings related to the drive are changed when this occurs?

         

         

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