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Forum Discussion

klang999's avatar
klang999
Explorer | Level 3
4 years ago

Backup status : Error

After cancelling a backup I'm trying to redo that backup, but I'm getting an error message under status, even though I permanently deleted the first  backup.  Thanks for your help!
Dropbox Backup
Error Messages
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey matsuli, sorry to jump in, but could you send us another screenshot showing the app's exact status as shown in your menu bar at the moment? 

 

matsuli's avatar
matsuli
Explorer | Level 3
3 years ago

All it shows is backing up of my mac local folders, not the external drive.

 

It seems as if Dropbox app is not recognising the drive

 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi matsuli, could I send you an email, in order for us to have a closer look into this? 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi matsuli, I just sent you an email.

     

    I'll be happy to troubleshoot further with you there. 

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