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timmyg62's avatar
timmyg62
New member | Level 2
3 days ago

Backup unable to enable: Backup "Not in default location"

Device  OMEN by HP 45L Gaming Desktop GT22 Operating System/Browser (if using the web) Windows 11 Home Version 23H2 Dropbox App Version (if using the app) v238.4.6305 Syncing Status Syncing ...
desktop
Dropbox Backup
Dropbox Plus
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 days ago

Hey timmyg62​, let's jump right into this! 

As a first step, I suggest that you also take a look at this Help Center article. Usually the backup should target the system folders. Is the Music drive you see on the device also backed up in another service maybe?

Keep in mind that in order for folders to be able to backed up with Dropbox Backup, they need to be in their original location, which would be your user's profile’s home folder since this is the default location where the folder is being created when you first install the application.

If you try to enable any other directories under your D: drive, do you get the same error? 

Let me know more, and we'll take it from there! 

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