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UsoT's avatar
UsoT
Explorer | Level 4
2 years ago
Solved

Banned for files containing malware

Hello there, I recently got banned for sharing links with malware, however I know for a fact that the files I'm trying to share do not have malware in them. They are accessibility enhancements for ...
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  • Walter's avatar
    Walter
    2 years ago

    Thanks for the nudge on this UsoT 

     

    If you're still having issues with this, please let us know here and we'll reach out via email to investigate further.

UsoT's avatar
UsoT
Explorer | Level 4
2 years ago

Hey,

Apologies, but I require dropbox on a quite frequent basis, so bumping this to see if there is any possible assistance I can receive. Thank you.

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the nudge on this UsoT 

 

If you're still having issues with this, please let us know here and we'll reach out via email to investigate further.

  • UsoT's avatar
    UsoT
    Explorer | Level 4
    2 years ago

    Hello,

    Sorry to drag this out again, but I've just encountered the same issue with my dropbox. I just tried to share a folder with a friend and it was flagged as Malware. There are known false positives when sharing applications coded in this particular programming language but this is the second time in a month.

    Could I please have some assistance? Thank you.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey UsoT, sorry to hear that.

       

      I just sent you an email, so we can take a closer look. See you there!

      • harumscarum's avatar
        harumscarum
        New member | Level 2
        2 years ago

        I have same issue; however I did not receive any email, and functionality is not restored after one week

  • santiagorulo's avatar
    santiagorulo
    Explorer | Level 3
    2 years ago
    Dear Walter, I have a similar problem. I had a file that was blocked by malware. I deleted it, but now all my links are blocked. How can I fix this?   Thanks!      
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey santiagorulo - sorry to hear about this.

       

      May I ask how long has it been since this happened?  What is the exact error you're getting? 

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