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tcallahan's avatar
tcallahan
Explorer | Level 3
8 years ago

blank page or 'dead' page on dropbox.com

Hello, I have a user here who can't access documents that were sent to her. When she tries in IE 11 all she sees is a blank page, when she does it in Chrome all he sees are broken image icons.   E...
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Country girl's avatar
Country girl
Explorer | Level 3
4 years ago

Blank page or dead page what can be done to open files

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Country girl, thanks for posting on our forum!

     

    Do you mind sending over a screenshot of what you see on your end? 

     

    Are you seeing a blank page when switching browsers, as well? 

     

    Let me know, and we’ll have a look together.

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