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da1whoknks's avatar
da1whoknks
New member | Level 2
6 years ago

Blank word word document after saving

A client has a word doc that is saved in dropbox shared folder.  She simply opens the document and renames it creating a new file.  The new file is then saved to the same location as the previous fil...
Microsoft Office
sync
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for joining us here janvdw!

 

Can you let me know if this occurs only within the Dropbox folder? 

 

If possible, can you see if this happens at all outside of the Dropbox folder while the app is running and not?

Marseebar's avatar
Marseebar
New member | Level 2
5 years ago

Has anyone found a solution??

 

This has just started occurring to my client... exactly as described.

the MS office app save the file desktop's synced Dropbox folder. the file is saved blank 0kb and yes it appears in Dropbox cloud... aslo blank with 0kb ... there is no version history ... there is no recovery document in Word.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hi Marseebar, does this occur when you save files anywhere outside the Dropbox folder. 

    If you quit the desktop app and then save a file, does it save correctly?

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